top of page

PRIVACY POLICY

​

PRIVACY POLICY

​

Macarthur Women's Health Centre Last updated: May 2026

Our Commitment to Privacy

Macarthur Women's Health Centre (MWHC) is committed to protecting the privacy and confidentiality of all women who access our services, visit our website, or contact us in any way. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information Do We Collect?

We may collect the following types of personal information:

From website visitors:

  • Name and contact details (email address, phone number)

  • General enquiry content submitted through our contact form

  • Newsletter subscription details (name and email address)

From service users and referrals:

  • Full name, date of birth, and address

  • Contact details including phone number and email

  • Cultural background and language requirements

  • Health information, including physical and mental health concerns

  • Details of current circumstances, including domestic violence, housing, and financial situation

  • Information about services requested or received

  • Referral details from agencies or self-referrals

Automatically collected from website visitors:

  • Browser type and device information

  • Pages visited and time spent on the site

  • General geographic location (not precise location)

  • Referring website or traffic source

We do not collect sensitive information without your consent, except where required by law or where necessary to provide health services.

2. How Do We Collect Information?

We collect personal information in the following ways:

  • Through our website contact form and newsletter subscription form

  • Through self-referral and agency referral forms submitted online

  • Directly from you during intake appointments, phone calls, or in-person visits

  • From referring agencies or health professionals (with your knowledge)

  • Automatically through cookies and standard web analytics tools (Wix Analytics) when you visit our website

3. Why Do We Collect Personal Information?

We collect personal information for the following purposes:

  • To provide, manage, and coordinate health and support services to women

  • To respond to general enquiries and booking requests

  • To send newsletters and service updates to subscribers who have opted in

  • To process referrals and intake assessments

  • To improve the quality and accessibility of our services

  • To comply with legal, funding, and reporting obligations

  • To ensure the safety and wellbeing of our clients and staff

  • To maintain accurate records as required by our funders and regulatory bodies

We will not use your personal information for any purpose other than those listed above without your consent.

4. How Do We Store, Use, Share and Disclose Personal Information?

Storage: Personal information collected through our website is stored securely through Wix's platform infrastructure. Client service information is stored in secure, password-protected systems accessible only to authorised MWHC staff. Physical records, where held, are stored in locked filing systems at our Campbelltown premises.

Use: Your personal information is used only by MWHC staff directly involved in providing or administering your services. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

Sharing and Disclosure: We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your consent — for example, when referring you to another service

  • When required by law — for example, mandatory reporting obligations

  • Where there is a serious and imminent threat to your safety or the safety of others

  • With our funders or regulatory bodies for reporting purposes, in a de-identified or aggregated form where possible

Third-party services: Our website is built and hosted on Wix.com. Wix may collect certain technical data in accordance with their own privacy policy, available at wix.com/about/privacy.

5. How Do We Communicate With Site Visitors?

We may communicate with you in the following ways:

  • By email or phone in response to a contact form submission or enquiry

  • By email if you have subscribed to our newsletter — you may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly

  • By phone or email to confirm or follow up on referral or appointment requests

We will not send you unsolicited marketing communications. All newsletter subscriptions require your explicit opt-in consent.

6. Children and Young People

Our website and services are primarily directed at adult women. We do not knowingly collect personal information from children under the age of 15 without the consent of a parent or guardian.

Where young people between the ages of 15 and 17 access our services, we handle their information with additional care and in accordance with relevant child protection legislation, including the Children and Young Persons (Care and Protection) Act 1998 (NSW).

If you believe a minor has submitted personal information to us without appropriate consent, please contact us immediately using the details below.

7. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or website functionality. The date of the most recent update is shown at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services following any update constitutes acceptance of the revised policy. For significant changes, we will endeavour to notify current service users directly.

8. Access, Correction and Complaints

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or out-of-date information

  • Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, or to make a complaint, please contact us:

Macarthur Women's Health Centre 6 Budgen Place, Campbelltown NSW 2560 Phone: (02) 9794 0177 Email: via the contact form at macarthurwhc.com/contact-us Office hours: Monday to Friday, 9:00am – 4:30pm

If you are not satisfied with our response to a complaint, you may contact the Office of the Australian Information Commissioner (OAIC): Website: oaic.gov.au Phone: 1300 363 992

bottom of page